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How ace33 Protects Your Personal Data

At ace33, your personal data is handled with care and transparency — we collect only what we need to run your account, process your deposits via Touch 'n…

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What Data We Collect and Why

ace33 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with ace33, we collect your name, email address, contact number, and payment details linked to Touch 'n Go, GrabPay, Boost dan FPX, or FPX transactions. We also record device identifiers, session timestamps, and pages accessed within the platform — this data

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helps us verify your identity, process withdrawals, and detect unauthorised access. We do not sell your personal data to third parties. Data shared with payment processors is limited strictly to what those processors require to complete your transaction. Account holders in Shah Alam and across Malaysia
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are covered equally under this policy. Retention periods vary by data type: transaction logs are kept for the period required by applicable Malaysian financial regulation, while session data is purged on a rolling schedule.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how your information has been…

DATA HANDLING STANDARDS

How We Manage Your Data at ace33

Every data-handling practice at ace33 is built around your account security and your right to know what we hold.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can adjust cookie preferences via the settings panel in your account at any time.

Account Security

Passwords are stored using one-way hashing and are never readable by our staff. Login attempts are rate-limited, and unusual access patterns from an unrecognised device trigger an email verification step automatically.

Data Retention

Transaction records linked to Touch 'n Go, GrabPay, Boost dan FPX are retained for the minimum period required by Malaysian financial rules. Non-transactional profile data is deleted upon a verified account closure request.

Third-Party Sharing

We share data only with payment processors, fraud-prevention services, and technology partners who are contractually bound to handle your data solely for the purpose we specify. No marketing data brokers receive your information.

Your Access Rights

You may request a full export of the personal data we hold on your account at any time. Submit your request through live chat or email; we will verify your identity and dispatch the export within the legally required window.

Policy Updates

When this Privacy Policy changes in a way that affects your rights, we will notify you via the email address registered to your account at least seven days before the updated terms take effect, giving you time to review them.

Your Privacy Policy Questions, Addressed

The questions below cover the data rights and processes that account holders in Malaysia ask us about most. If your question is not listed here, reach us via live chat or email and our privacy team will respond directly.

We collect your name, email address, phone number, and the payment identifiers associated with Touch 'n Go, GrabPay, Boost dan FPX or FPX. We also log device and session data to protect your account from unauthorised access.

Yes. Submit a data access request through live chat or the support email listed in your account settings. After we verify your identity, we will prepare and send a structured export of your personal data within the timeframe required by applicable Malaysian law.

Contact our privacy support team via live chat or email with the specific detail you need corrected and the accurate replacement. We will update the record once your identity is verified and confirm the change by email.

No. We do not sell or share your personal data with marketing companies or data brokers. Data is shared only with payment processors and service providers who are bound by strict contractual limits on how they may use it.

Transaction records linked to Touch 'n Go, GrabPay, Boost dan FPX and FPX are kept for the minimum retention period required under Malaysian financial regulations. After that period, records are securely deleted unless an active dispute requires further retention.

Upon a verified account closure request, non-transactional profile data is deleted. Transaction logs required by Malaysian financial rules are retained for the mandatory period and then purged. We will confirm deletion in writing after the process completes.

We notify you by email at least seven days before any material change takes effect. The updated policy is also posted at ace33.best with a revised effective date so you can review what has changed before it applies to your account.

How ace33 Protects Your Personal Data

Reach Us About Your Privacy Rights

How We Manage Your Data at ace33

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Your Access Rights

Policy Updates

Your Privacy Policy Questions, Addressed

01 What personal data does ace33 collect when I open an account?

02 Can I request a copy of all data ace33 holds on me?

03 How do I ask ace33 to correct inaccurate information on my account?

04 Does ace33 share my data with third parties for marketing?

05 How long does ace33 keep my transaction data?

06 What happens to my data if I close my account?

07 How will I know if this Privacy Policy changes?

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